Your privacy is important to us. This Privacy Policy explains how iWhy eCommerce collects, uses, and protects your personal information.
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide when you:
- Create an account or register for our services
- Fill out forms or contact us
- Subscribe to our newsletter or marketing communications
- Participate in surveys or provide feedback
- Use our platform and services
1.2 Automatically Collected Information
When you use our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Log data and analytics information
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Provide customer service and support
- Send marketing and promotional communications (with your consent)
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Information Sharing and Disclosure
3.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3.2 We May Share Information With:
- Service Providers: Third-party vendors who perform services on our behalf
- Business Partners: With your consent, for integrated services
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit and at rest
- Secure access controls and authentication
- Regular security audits and assessments
- Employee training on data protection
- Incident response procedures
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Objection: Object to certain data processing activities
To exercise these rights, contact us at privacy@iwhyecommerce.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our services
- Improve user experience and performance
- Provide personalized content and advertising
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. GDPR Compliance (EU Users)
If you are in the European Union, you have additional rights under GDPR:
- Right to be informed about data processing
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: privacy@iwhyecommerce.com
- Address: 123 Commerce Street, London, EC1A 1BB, United Kingdom
- Phone: +44 20 1234 5678
Data Protection Officer: For GDPR-related inquiries, contact our DPO at dpo@iwhyecommerce.com