Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using iWhy eCommerce services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Description of Service

iWhy eCommerce provides a cloud-based eCommerce management platform that includes:

• Order management across multiple sales channels
• Inventory tracking and control
• Warehouse management tools
• Shipping and logistics integration
• Customer relationship management
• Analytics and reporting
• Platform integrations

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.

3.2 Account Information

You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized use

4. Subscription and Fees

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our website.

4.2 Payment Terms

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method
• Prices may change with 30 days notice

4.3 Free Trial

We may offer a free trial period. At the end of the trial, you will be charged unless you cancel before the trial ends.

5. Acceptable Use Policy

5.1 You Agree NOT To:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access
• Interfere with service operation
• Use the service for illegal activities
• Resell or redistribute the service
• Reverse engineer or decompile the platform

6. Intellectual Property

6.1 Our IP

iWhy eCommerce and its content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Data

You retain all rights to your data. By using our services, you grant us a license to use, store, and process your data solely to provide our services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without any obligation to you.

7. Data Security and Privacy

We implement industry-standard security measures to protect your data. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

8. Service Availability

8.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

9. Termination

9.1 By You

You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period.

9.2 By Us

We may suspend or terminate your account if:

• You violate these Terms of Service
• You fail to pay fees when due
• Your use poses a security risk
• We are required to do so by law

9.3 Effect of Termination

Upon termination:

• Your access to the service will cease
• You must pay all outstanding fees
• We may delete your data after a reasonable retention period
• You may request a data export within 30 days

10. Disclaimers

We do not warrant that:

• The service will be uninterrupted or error-free
• Defects will be corrected
• The service is free of viruses or harmful components
• Results from using the service will meet your requirements

11. Limitation of Liability

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any rights of another party
• Your data or content

13. Third-Party Services

Our platform may integrate with third-party services (marketplaces, payment processors, shipping carriers, etc.). Your use of third-party services is subject to their own terms and conditions. We are not responsible for third-party services.

14. API Usage

If you use our API:

• You must comply with our API documentation
• Rate limits and usage restrictions apply
• You must implement proper security measures
• We may modify or discontinue API access with notice

15. Dispute Resolution

15.1 Informal Resolution

If you have any dispute with us, you agree to first contact us and attempt to resolve the dispute informally.

15.2 Binding Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce.

15.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting updated terms on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the service after changes constitutes acceptance of the new terms.

18. Miscellaneous

18.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the service.

18.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in effect.

18.3 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

18.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control.

19. Contact Information

For questions about these Terms of Service, contact us:

• Email: legal@iwhyecommerce.com
• Address: 123 Commerce Street, London, EC1A 1BB, United Kingdom
• Phone: +44 20 1234 5678